BE OUR BRIDE !
We are committed to providing you with the best possible service every time you shop with Camilla Gabrieli.
Camilla Gabrieli shoes are made-to-order, hand-crafted in Milan, Italy. Just like for a wedding dress, each pair is made especially for you and it requires up to 3 month of time to be delivered to your doorsteps.
Brides are able to customize their dream pair upon request. Customizations available include special materials or colors, addition of details, sole engraving, up to a pair designed just for you.
Camilla Gabrieli’s shoes are measured with standard Italian sizing. To help you find the right size, take a look at our Size Guide here below or get in touch with our Customer Care representatives in the Contact section of the website.
If you are not satisfied with your purchase, you are free to return the purchased products within 14 days from receiving the order.
1. Contact our customer service team at firstname.lastname@example.org requesting an RMA and stating the reason of the return.
2. Check your mailbox as you will receive a confirmation email containing the Return Authorization (RMA) code and the address of our office where you will be mailing your return package. Shipping costs are a responsibility of the customer.
3. Return the products in their original packaging: products must be returned in the same condition they were received, i.e. in perfect condition, complete with all parts, unused, with the original packaging and any included manuals, and labels and tags still attached to the products. Outer soles need to be 100% clean, we recommend to try on the shoes on a carpet/rug or soft surface.
4. Our office operators will check all returned products to ensure they are in perfect conditions; if not in perfect conditions, the return will not be authorized and shipped back to you.
5. When our office receives the returned products, we will process the refund using the same means of payment used to make the purchase.
6. Items from special or customized orders are considered to be "Final Sale" and are therefore ineligible for return.